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Frequently Asked Questions About the Electric Vehicle Charging Program

General program questions

How is Eversource supporting EVs?

Throughout our electric service territory in Massachusetts, we are deploying both Level 2 and DC Fast Electric Vehicle Charging stations through available program funds determined in collaboration with the Department of Public Utilities. We seek to accelerate the EV charging market, as well as support Massachusetts greenhouse gas reduction goals and facilitate the adoption of more EVs in Massachusetts.

If I have multiple buildings that share a parking lot, can the charging station installation overlap?

Yes. The installation may overlap across more than one address. The infrastructure that Eversource deploys will have its own dedicated service and meter unless otherwise requested by the customer.

How many charging stations can my site have?

As part of the Eversource EV charging station launch, we are interested in deploying our infrastructure at scale. To that end, we have developed the following approaches. The availability of those programs can vary based on current funding.

Level 2 Chargers:

Each site must have a minimum of two Level 2 charging ports installed. The total number of ports can vary depending on several factors, including:

  • Existing electrical infrastructure
  • Physical space in the parking area
  • Budget
  • Your installer can work with you to determine the optimal number of chargers based on these considerations to meet your goals

DCFC Chargers:

Level III (DC Fast Charging): The infrastructure will be put in place to support at least one Level III dual-port station.

Please work with your installer to determine the infrastructure needed to support your project.

Where will the charging stations be placed?

The charging station should be located close to the Eversource-owned electric equipment.

A charging station can be either pedestal- or wall-mounted.

Your installer will help determine the best location for chargers on your property and should utilize best practices for EV charging installations.

Who will own and operate the charging station?

You will own and operate the charging stations and be responsible for usage, operation and maintenance costs as well as the infrastructure located on your property. Eversource will own and maintain the utility infrastructure.

Questions about process

What work will Eversource manage?

Eversource will manage work associated with upgrades needed to the utility infrastructure.

What is my cost?

Your contractor will give you a proposal for the costs of trenching when necessary, conduit and wiring with additional electrical infrastructure, the equipment and installation of charging station(s) and the costs associated with networking software. Rebates are available for the construction of the infrastructure, qualifying charging station equipment and networking software, when applicable. In most cases, customer cost-sharing will be necessary to proceed with the proposed project.

Which part of the development am I responsible for?

You are responsible for procuring qualifying charging stations from an approved vendor and providing proof-of-purchase after your Letter of Agreement is signed but before permission to install is issued by Eversource. Written permission to install is required from Eversource prior to starting construction. 

Who is responsible for procuring and covering the cost of the necessary permits and inspections?

  • Eversource owned infrastructure: Eversource is responsible for procuring and covering the costs of permits and inspections.
  • Site Host owned infrastructure: The customer's contractor is responsible for procuring and covering the costs of permits and inspections. These costs are allowable to be included with other qualifying costs to be reimbursed by the program rebates.
  • Qualified Chargers: procured and covered by the Site Host and are allowable costs to be reimbursed in part by the program rebate.

How long does a typical deployment take?

Once you have been approved and have submitted a proof-of-purchase for the charging stations, we estimate that the deployment will take approximately six months for standard projects, assuming that permitting, inspections and the installation of the charging stations are done in a timely manner. Challenges within the supply chain may skew timelines for larger projects needing new electrical infrastructure.

Who pays for the cost of energy?

Although the customer is responsible for paying the utility bill, there are several options for how electric vehicle users pay for the service of charging their car. These options vary from direct pass-through to charging by the hour. Your installer will help guide you through the best billing option for you.

Questions about funding

What funding is available?

The Massachusetts Department of Public Utilities (DPU) approved $188 million for the deployment of EV charging stations in our service territory in Massachusetts. This investment supports the provision of the infrastructure for residential and commercial charging stations. A portion of this funding is dedicated to EV charging at Public and Workplace, Multi Unit Dwellings, and Municipal locations as well as for businesses with vehicle fleets.

Can the funding apply to charging stations that are already installed?

At this time, existing EV charging station installations are not eligible for Eversource funding. These will have to be managed and operated separately.

Ready to Apply?

You can apply for your Commercial EV Charging rebate today through our online portal. Learn more and apply.