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2025 Sustainability Report
Our 2025 Sustainability Report highlights our continued leadership in building a clean energy future, fostering a workplace that prioritizes culture and engagement, and supporting the communities we serve.
The technical section of this report focuses on how we manage these priorities, provides annual performance updates and includes reporting in alignment with sustainability standards.
The 2025 Report
- We worked toward an expanded emissions reduction strategy anchored by two core goals: a 45% reduction in operational greenhouse gas emissions (scopes 1 and 2) by 2035, and net-zero emissions by 2050, encompassing both operational and indirect scope 3 emissions associated with customer usage.
- We began the process of replacing electric meters with smart meters for approximately 1.5 million customers in Massachusetts by 2027.
- We championed veteran hiring with more than 800 employees having served in the U.S. military who demonstrate their teamwork, adaptability and responsibility every day.
- We supported monarch butterflies by enrolling more than 70,000 acres of land into a voluntary program that incorporates conservation measures.
- More than 194,000 customers benefited from debt forgiveness through arrears management programs, and customers saved nearly $77 million on their bills with energy efficiency programs.
- Our communities were supported through charitable giving and nearly 6,000 employees volunteering over 29,000 hours.